How do call queues work?
You can set up a Call Queue for each Group in your Account. Once a Call Queue has been set up for a Group, incoming calls are queued if all of the Group’s members are busy. The caller will be diverted to the first member of the Group who becomes available.
A Call Queue can be activated for an existing Group (such as Support) in sipgate team with one click. You can then upload your own on-hold music or greeting.